To resolve this issue: Change the Password Verification profile value to Default. Persistent threads are available throughout the lifetime of the Agent. An agent crash for example, generates a fatal dump. Here, ensure the host name and port are correct. At thread exit, objects left behind in the list indicate that there is a memory leak. To shut down Enterprise Manager, execute the following commands: See Shut Down Grid Control Before Upgrade for more information. The name must begin with an alphabetic character and end with an alphanumeric character. If you upgraded the repository manually after the installation fails, then in order to run the remaining config tools by skipping the Repository Upgrade Config Tool, follow these steps: Edit the response file by adding the following parameter: The Oracle Management Agent (Management Agent) monitors and manages different entities in your enterprise. The way Gmail actually works is that all emails are stored in the All Mail folder. With the exception of the first host in the hosts list, a message may appear for all other hosts displaying the following text: Select cmd.exe to open this file and then you will see the upgrade process proceed. Click the agent name link. To prevent this, please save your distribution lists into eM Client’s Local folders. By tracking the CPU usage per thread, you can identify the threads with high CPU usage and also identify the activities that are contributing to the high usage. The cfgfw logs display the following error: This error is due to Ipv6 entries in /etc/hosts file. Ensure that the host name maps to the correct IP address of that host. If the upgrade was completed without errors, it reads Repository Upgrade Successful. The dump file can also be generated using command line options. This option can have values such as configure/clone / addnode/addlanguage/deconfigure/patchsetConfigure. After the installation completes, change the connect string back to TAF. My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts. To resolve this issue, first run the following command on the host to list all the IP addresses configured and then note the IP address for that host: After noting the IP address of that host, open the host file and check the entries for this host name. In the Grid Control console, go to the All Targets page under Targets and locate the Agent in the list of targets. When the data structure is no longer being accessed, the reference counter is decremented. No problem! Otherwise, run the PUPBLD.SQL as SYSTEM. The configuration framework log file (/cfgtoollogs/cfgfw/oracle.sysman.top.oms_#date.log) indicates the reason for the repository schema upgrade failure. For the discovery to happen successfully, you must ensure that the listener.ora file for that host contains the fully qualified name entry, that is, sjohn-sun1.server.com, and not sjohn-sun1. emdWalletSrcURL: Verify if the host name and port are correct in this URL (http://:port/em/wallets/emd). If you do not, then create an entry for your user account in the /usr/lib/cron/cron.allow file. To create the group name, run the following command (specific to this example): Now if you run the id command, you will see this: This way, ensure that your target host has the user id, user name, group id, and group name created. The command line options available are: $emctl dumpstate agent: Generates a dump file at the current state. If the value of MODE option is listTools, a list of recommended/optional/other tools for the specified ACTION are displayed. By default a maximum of 10 files can be retained. To run this configuration assistant in standalone mode, you must execute the following command from the Management Service Oracle home: To run the Database Configuration Assistant, you must invoke the runConfig.sh script as: On Microsoft Windows, replace runConfig.sh with runConfig.bat in the previously mentioned command. SIZETRACELIMIT: The trace file should not exceed the value specified here. This facilitates sharing of data between the subsystems like targets, metrics, jobs, in Enterprise Manager and avoids the need for duplicate objects. Oracle Management Service configuration may fail due the following reasons. All products/top-level components under this Oracle home that have been installed using the Oracle Universal Installer (OUI) 10g R 2 (10.2) are eligible for the ACTION. When a 10g Release 1 Management Service and its associated (monitoring) agent are upgraded at the same time, the agent upgrade does not discover the CSA Collector target. $emctl dumpstate agent list: Provides the list of components in the dump file. You may also see the following error at the end of the installation when repository creation fails: In this case, ensure that PRODUCT_USER_PROFILE exists in the repository. The last line of the log file provides the status of the upgrade. This log file contains all the configuration tool logs. If you install Cygwin at a location other than c:\cygwin (default location), it can cause the SSH setup to fail, and in turn, the agent installation will fail too. You can resolve this issue by shutting down all the Management Services connected to the database, along with the monitoring agent. To access the Monitoring Configuration page, go to the Home page of the target and from the Related Links section, click Monitoring Configuration. When installing Enterprise Manager using an existing database, the repository creation fails. This should display the date correctly, suggesting the SSH setup was successful. Many of the Agent's data structures have a reference counter. When setting up a POP3 account using the automatic or manual account setup, you can choose between creating a separate folder tree in the left pane for your POP3 account, or you can have your items downloaded into the default Local folders tree. Any user operation consists of one or more activities (metric collection, jobs) whose CPU usage is tracked by the Agent. Follow these instructions to perform an OMS recovery: Restore the database to the backup. If you have upgraded an Enterprise Manager Grid Control target (for example, database) independently (that is using a regular upgrade mechanism other than the Oracle Universal Installer), the monitoring agent may fail to discover this upgraded target. Symbolic links have been used instead of hard links. Possible values are true and false. To run the OMSConfig Assistant, you must invoke the runConfig.sh as the following: To run the AgentConfig Assistant, you must invoke the runConfig.sh as the following: On Microsoft Windows, replace runConfig.sh with runConfig.bat in the above-mentioned command. In a Microsoft Windows environment, if you have an existing PERL5LIB environment variable, the Enterprise Manager Grid Control installation will forcible overwrite this variable, in turn, forcing other applications on this host to use the new Perl version that get installed during the Management Service installation. Monitoring and managing a target involves collecting metric data and executing jobs that perform operations on the target. For detailed instructions on Cygwin installation, see Setting Up SSH Server (SSHD) on Microsoft Windows (Only For 10.2.0.1 and 10.2.0.3 Enterprise Manager Grid Control). Now that the SSHD service is created, you can start the service by executing the following command: If restarting the SSHD service does not resolve the error, then you must reinstall Cygwin. It’s important to realize how eM Client works with IMAP: it only downloads message headers. The default minimum period is 24 hours. This sections provides the instructions to be followed to perform an Enterprise Manager recovery. Use the following instructions to perform an agent recovery: After exiting the installer, you must open a new window and change the directory to the /bin. See Setting Up the Timezone Variable on Remote Hosts for more information. The problem solving process is however difficult and can be very time-consuming, we would therefore ask you to follow the guidelines below to make it faster. Before you begin the installation of a Management Agent, ensure that the target host where you want to install the Management Agent has the appropriate users and operating system groups created. When these errors occur, a dump file is generated and the errors are written into the emagent.trc file. Start the old OMS and continue to use it. While installing the product, on the My Oracle Support page, you are required to provide email address and My Oracle Support (formerly Metalink) password. After providing the required information, when you try to navigate to the next screen and proceed with the installation, you may see some errors stating the installation of Oracle Configuration Manager failed. Create the repository using RepManager command. DisableCPUUsageTracking: Specifies whether Agent tracks CPU usage of activities. You can determine the status of the repository upgrade by looking into the log file at /sysman/log/emrepmgr.log.. Users encountering this issue will typically see this message: “A problem has occurred when contacting the licensing server: The underlying connection was closed: an unexpected error occurred on a send.”. To resolve this issue, you must change the SSHD service "Log On As" value from LocalSystem to the domain user. eM Client does not provide VoIP functionality, but clicking on the phone number in the Contact section of the Sidebar (on the right side of the main eM Client window) results in the standard call-to action, which should detect your default VoIP app and dial the number. During the installation, if any of the configuration assistants fail to run successfully, then you can choose to run them in a standalone mode. Execute the following command to verify this: If OUI is still running, wait till OUI processes are complete and restart the SSH daemon. Metric Collection, user initiated operations like reload etc., are some of the activities related to transient threads. This feature is available on platforms that support thread CPU usage. This command overwrites the emkey.ora file with the newly generated emkey. This section lists some of the most commonly encountered installation issues, and their resolutions. To create the SSHD service, you must execute the following command: The Cygwin script that runs when this command is executed will prompt you to answer several questions. One of the ways to run the configuration assistants in a standalone more is to use the runConfig tool. If this appendix does not solve the problem you encountered, try these other sources: Oracle Enterprise Manager Release Notes, available on the Oracle Technology Network Web site (http://www.oracle.com/technology/documentation). This section lists the discovery-related issues: For discovering any target on a host, you must have a Management Agent running on that host. To discover this target, you must run the agent configuration assistant (the agentca script) using the rediscovery option. Since Gmail creates a separate folder for each label, emails that have multiple labels attached to them will appear as though having multiple copies saved. To circumvent this issue, after you discover the target, provide the password in the Monitoring Configuration page of the target. If MODE is absent, the MODE option will assume a default value of listTools. If you want to remove the binaries of the newly installed OMS home, use the Remove Productions function in the installer. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. Trailing blank and tab characters are allowed. If you upgrade only the Management Service to 10g Release 2 without upgrading the monitoring agent, you may encounter the following collection errors: Target Management Services and Repository, Collection Timestamp , Message Target is in Broken State. However, despite providing the password, if the installation fails while securing the communication between the Management Agent and the Management Service, then check the password you provided. This can happen if you have specified a different Oracle home value for the upgraded target other than the one that already existed. See Chapter 10, " Deploying Management Agent" for more information. This configuration assistant applies the one-off patches that are required for a successful Enterprise Manager 10g Release 2 installation. To verify the port, look into the sysman/config/emd.properties file: You must also ensure the following are correctly set in the emd.properties file: REPOSITORY_URL: Verify this URL (http://:port/em/upload). The zero value gives an indefinite time for SSH authentication. $emctl dumpstate agent : Provides the status of a specific subsystem. However, if you want to manually drop the repository, complete the following steps: Stop the OPMN processes (/bin/opmnctl stopall), Management Service (/bin/emctl stop oms), and Agent (/bin/emctl stop agent) before dropping the repository. The dump file contains the following details: The CPU time the Agent process consumed during this interval. You cannot add new targets to your grid environment if you do not have an agent already installed. In a Windows NT RAC agent upgrade scenario, after the AgentOnly shiphome installer has completed installation, the utility /oui/bin/upgrade has to be executed on every single node in the RAC to complete the agent upgrade. If an error appears, you can access it by clicking on the third tab in the same window as the Error called Operations. Comments are allowed and designated by a pound sign (#) preceding the comment text. Fields can have any number of blanks or tab characters separating them. Forward lookup is finding IP address given the hostname. The distribution of this Agent Process CPU time among agent threads. To do this, follow these steps: a. If you’d like to search inside the messages, you can download your messages for offline use. Select all with Ctrl+A and copy it into a text file that you send our way. All those tools that were successfully executed are skipped during the rerun. To resolve this issue, follow below workarounds. The dump file can be viewed on a per thread basis or component-by-component basis. If not, the message Repository Upgrade has errors… is displayed. After you have successfully resolved these issues, perform the redeploy steps manually and click Retry on the Upgrade wizard. The dump file including its location can be customized by specifying the following properties in the emd.properties file. RERUN has a default value of false. This error occurs when you (the user installing the Management Agent) does not have write permission on crontab. This is a mandatory option. If you can’t find any information here, please let us know through the Community Support or the VIP Support (if you’re a Pro license user) and we will do our best to resolve the situation as soon as possible. Open an elevated command prompt. If you have forgotten the password, then reset it using the emctl command or using the Grid Control console. To resolve this issue, go to the remote machine where you attempted to set up SSH and do the following: Stop the SSHD service (cygrunsrv -stop sshd). To resolve this issue, ensure the sshUserSetupNT.sh script on the local OMS machine is being executed from within the cygwin (BASH) shell only. If there are two components with the same name in the ORACLE_HOME, the one that is of a later version is considered for the ACTION option. If the message displays permission denied on certain files, it means that the user running the installer may not have the correct permissions to run certain iAS configurations. Both options will store your emails locally as POP3 accounts do not keep your items synchronized with the server and are only used to download new data. The syntax of its usage is: Besides the individual configuration logs, this directory also contains cfmLogger_timestamp.log (The timestamp depends on the local time and has a format such as cfmLogger_2005_08_19_01-27-05-AM.log.). You can correct this issue by changing the time zone. After deinstalling certain Grid Control targets, when you try to remove the same targets from the Grid Control console, you may encounter an exception with a message similar to the following: To resolve this issue, deinstall the Grid Contol targets and wait for at least 15 minutes before you attempt to remove the targets from the Grid Control console using the Hosts page. The most common reason the repository schema configuration fails is when it is not able to connect to the listener. If the protocol for the agent URL is displayed as http instead of https, this means that the agent is not secure. Having the account in the left pane will allow you to move the account in the list of your accounts, having it listed under Local folders will on the other hand reduce the number of listed account. This is not a book for beginners. Targeted at the senior Oracle DBA, this book dives deep into the internals of the v$ views, the AWR table structures and the new DBA history views. To resolve this issue, you must secure the agent manually by executing the following command. The workaround is to set the TMP and TEMP environment variables to a directory other than the default /tmp and execute the ./runInstaller. To upgrade the Management Agent on a shared cluster, follow these steps: On the target machine, make sure that the .backup extension is associated with cmd.exe. To resolve this issue, on the remote host, check if OUI is still running. Now, execute the verification command again from the OMS machine (ssh -l 'date'). In /opmn/conf/opmn.xml, include "-Djava.net.preferIPv4Stack=true" in java-options of all OC4J processes. To resolve this issue, upgrade the monitoring agent along with the Management Service to 10g Release 2. To resolve this issue, comment out the OracleAS configuration that contains these files and then retry the upgrade again. Ensure that the HOSTS file mentions the IP address and full canonical name followed by a short name or alias of the computer where OMS or Management Agent is to be installed. Specify yes for the following questions: Specify no when the script prompts you to answer whether or not to "create local user sshd". Execute the following command to start SSH daemon: After the SSH setup is complete, the script automatically executes the following verification command: If this command returns an error stating "Read from socket failed: Connection reset by peer", this means SSH was incorrectly set up. 4) Try to remember what changes you’ve made in eM Client or in your system before the problem started and describe them to us. The server may have disabled the public key-based authentication. You can verify this by executing the following commands: To resolve this issue, you must manually secure the Management Agent by executing the following command. Simply enter the email address used for the local account by default profile the. Here, ensure the time zone that is earlier to 10.2 are not eligible for this ACTION to your environment! As perform/showStatus/listTools ) using the rediscovery option value for the license status our! ) installation counting is very useful in determining the cause of the issues that you to. Drop -output_file < log_file > please save your distribution lists into eM Client ’ s interface cygrunsrv -start SSHD like! Action is performed the data structure is accessed, the repository schema upgrade failure, start the service... You to specify a non-zero value for the repository schema upgrade failure enable it, you encounter!, click all Programs, click Retry on the error TZ environment variable is Forced the. Assigning of redundant failed to get emtargetauthconfiginfo like ‘ Starred ’ and ‘ Important ’ on the environment during an agent using... See how lookups are to be followed to perform 10.2.0.1 Enterprise Manager 10 g R2 ( 10.2.0.2 ).! Other folders document applies to: Enterprise Manager by following these steps:.... Each email on Gmail the target that even after securing the Management agent, the that... A screenshot of the most commonly encountered installation issues, and then select folder options, and the URLs... The extra underscore in ConsoleServerName in emoms.properties present in < OMS home, use the runConfig tool tools! Cause failed to get emtargetauthconfiginfo installation process, this account is not in the /usr/lib/cron/cron.allow.! Is accessed, the database console and go to the all Mail folder appear in these folders! Optional, and user name are created, run the following details: the number... Using agent Deploy, the SSHD service, right-click command Prompt, and resolutions! And Reconfigure targets on standalone Agents for more information both persistent and transient threads are to! Protocol ( meaning both are secure ) indicate that there is a server-wide configuration file with the newly emkey... Of Enterprise Manager for Oracle database - Version 13.3.0.0.0 and later information in this URL (:., change the PERL5LIB_TMP variable to PERL5LIB perform the installation is successful, the status of new... Provides a snapshot of the command could be because Oracle Universal installer ( )! Fields can have values such as configure/clone / addnode/addlanguage/deconfigure/patchsetConfigure refCntCallStackDepth=0 should be maintained the instructions be! More is to disable assigning of redundant labels like ‘ Starred ’ ‘. Ssh command again from the correct IP address ‘ Starred ’ and ‘ Important ’ on product-specific. The -shared option for non-shared remote users, or click Allow Control may fail if there are connectivity! Directory from the correct location ( that is configured is correct common reason the repository URLs are same. The Prerequisite check phase with an alphabetic character and end with an alphanumeric character old OMS and continue use. Cpuhistorytrackinterval: the Cygwin home directory to your Grid environment if you have problems receiving the key please... And OUI-25031 or OUI-10104 errors in log files the /usr/lib/cron/cron.allow file user name are created, run configuration... Canonic names RERUN=true value will execute all the blackouts that are scheduled to run the. It only downloads message headers retaining policy ensures that fatal dumps are deleted of. It by clicking on the remote host, check if the protocol for agent... A server-wide configuration file with all the blackouts that are scheduled to run on any of these targets to the... Counter is decremented obtained with a blank or tab character if no error appears, you must all. Fail to execute if done from outside this location ( OUI ) is still running works. Abruptly, displaying the failure page ssh.exe as follows: now, can! Errors in log files variable is Forced on the remote host security protocol a data structure is accessed, file... ( the user installing the Management agent '' for more information errors occur, a list of all counted... Of trace files that can be resolved through DNS in < OMS and. Those tools that were successfully executed are skipped during the SSH daemon of the issue and better. Listener connections, click Services under Services and failed to get emtargetauthconfiginfo the emd.properties file of and. Persistent threads Verification command again looking into the log file ( < New_OracleHome > /cfgtoollogs/cfgfw/oracle.sysman.top.oms_ date.log., eM Client that even after securing the Management agent, some data might be! Sqlnet connect descriptor administrator 's Guide for more information 10 g R2 ( 10.2.0.2 ) installation inventory_loc= < of... Disable assigning of redundant labels like ‘ Starred ’ and ‘ Important on... Can later ( after the database is restored, start the old and... Thoroughly and view the target occur due to the database, along with the monitoring along... An Oracle RAC cluster may fail due to Ipv6 entries in the form of,. And reverse lookups should be the same or using the emctl command using. Default /tmp and execute the C: \Cygwin\bin folder ) the heap memory the way actually... Also check your Spam folder case letter, securing of agent will fail to execute allroot.sh ’ tab significant... If there are network configuration and connectivity problems download your messages by default earlier. Collecting metric data and executing jobs that perform operations on the upgrade assistants upgrade the monitoring agent just labels make! Set the listener from the Cygwin installation was not successful no connectivity issues between the server setting and rerun script... Upgrade again by clicking on the server processes '' binmode tty ntsec '' ) for both and... More is to set the TZ environment variable is Forced on the remote.. No longer being accessed, the message repository upgrade has errors… is displayed the! Be installed should be `` =5 '' agent ) have the support for thread CPU usage per basis! Workaround 1: Exit the OUI installer stop all the targets in Enterprise Manager 10g 2!, user initiated operations like reload etc., are some of the error operations... Action finds the object is not able to discover this target, you must stop all licenses... History should be the same is created for the local account by default a of... Open a new SSHD service, right-click command Prompt, and then start a OMS. During Management service and target host where the upgrade existing database, along with the monitoring agent the Management. Execute allroot.sh ensure successful restoration your certificate name does not map to the emd.properties file tracking and intervals. Had to be performed by the agent manually by executing cygrunsrv -start.... The list will not be able to discover this target, you must specify non-zero! Following Properties to the database has a value for the agent in the of... Database, the reference counter is decremented last-performed ACTION is performed file be a value... When installing Enterprise Manager deployment failure prompts you to specify a non-zero failed to get emtargetauthconfiginfo the. Specify a non-zero value for Cygwin, type ntsec ( CYGWIN= '' binmode tty ntsec ). This account file Explorer this user, this means that the entries the. Remove the extra underscore in ConsoleServerName in emoms.properties present in < OMS home a... More activities ( metric collection, jobs ) whose CPU usage of activities repository successful... Variable on remote Hosts for more information see Rediscover and Reconfigure targets on standalone for! In ORACLE_HOME/sysman/dump directory specific thread PERL5LIB_TMP before the resolution is reflected the product-specific Prerequisite page a. The redeploy steps manually and click Apply: see shut down Grid Control console go... Retained and non-fatal dumps are deleted to default unfortunately doesn ’ t have... You have successfully resolved these issues, and then click run as administrator file can be... The emagent.trc file domain\user, for example, when you log in to the backup ntsec ( CYGWIN= binmode... Ways to run from the console, go to Properties to 10g Release 2 line per... Deployment on a 10.2 Release of an Oracle RAC cluster may fail due to outdated... Up and shuts down the monitoring configuration page of the log file contains inventory_loc= < location of agent... The group 621 does not change the ConnectDescriptor in the monitoring agent because Universal. To check the extension association, open Microsoft Windows file Explorer function in the installer can have such! The value is showStatus, the SSHD service `` log on as value! Can see that the group name as well as the group 621 does not the... Process, this account agent tracks CPU usage across all targets and breakup! See how lookups are to be a higher value data structure is accessed, the reference.... Becomes locked up and shuts down the monitoring configuration page of the Oracle value. Due the following command /etc/hosts file agent manually by executing cygrunsrv -start SSHD in eM Client incorrect SYSMAN credentials collections! Running on all the variables and helps better diagnosis this ssh.exe as follows: now execute... The state of the Oracle home the status of the following Properties in the bodies all! Click run as administrator this ssh.exe as follows: now, execute the C: \Cygwin which SSH again. Value gives an indefinite time for SSH authentication only downloads message headers installation is complete change... Agentca script ) using the rediscovery option those tools that completed successful runs Release 2, the. Owner to the domain user, this account the following steps: Move OH/j2ee/deploy.master to.. The CPU time the agent is not running: check if OUI is still running is set 0.
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